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FAQS & Policys

The FAQ's of Family Ties Catering

Do you provide rental items such as linens, silverware, glassware, tables, and chairs?
-Yes. We can arrange for the rental of the usual party items such as tables, chairs, linens, china, glassware and silverware.

Do you provide wine or liquor?
-While Family Ties is not licensed to sell alcohol, We can provide you with recommendations on where to find the best buys and offer suggestions.

Do you charge extra to cut the wedding cake?
-Yes there is a .25 per person serving fee.

Do you set up and clean up?
-We will set & dress the buffet tables, clear the tables, and clean the service/kitchen area, leaving it as we have found it. If you wish us to set up and breakdown the tables and chairs or dress and set the tables, there is an additional fee.

How many servers will be needed at my event?
-As a general rule, we provide one server for every 25 people at a buffet. We provide one server for every twenty people at a sit down dinner. However, the server ratio depends on how formal or complicated the event is and may be reduced or increased, depending on these factors. A lavish six-course, sit-down dinner may require one server per 10-12 guests or a very simple buffet many only require 1 server for 35 people. Using your event details, we will recommend the minimum number of servers required based on our experience. Our goal is to make your event run smoothly.

Besides the cost for food, what other charges can I expect for a catered event?
-When we provide your customized menu, we list all of our estimated charges in order to provide you with a complete bid. In addition to the per person price for food we include the following in each proposal:
18% service charge
Cost of rentals (that we obtain on your behalf)
Labor charges for service staff
Sales tax

What does the service charge cover?
-The service charge offsets labor and administration costs such as dishwashing, packing for your event, travel time to and from your event, etc. The service charge is not a gratuity and is subject to state and local tax laws.

Is a gratuity included in your bill?
-Gratuities are not itemized in the bill, nor are they required. They are, however, graciously accepted by our staff for a job well done.

What is 'drop off' service?
-We bring a buffet to you, set it up and return later to pick up non-disposable serving items. There are no servers. A delivery & pick-up fee is charged. This option works best for informal corporate events and informal parties of less than 30 people. Delivery/pickup charges without staff begin at $40 for the TreasureValley area. Outside the treasaure valley or after office hours, there will be an additional charge.

Do you have a price list?
-Most of our event menus are custom designed for a specific event and a particular client. After a brief conversation , we will prepare a personalized proposal for your budget. The factors that affect the price of an event include the number and kind of menu choices, number of guests, length of the event as well as number of servers required. We try our best to accommodate your budget. Our goal is to give you the fairest price based on your specific needs.

How can I compare quotes from two different caterers?
-In the catering industry there are a variety of ways to present a bid to a client. For example, some caterers include only the price of food in the per person cost, others includ e food and service, others include linens and/or china in the per person charge. It is important when comparing bids from two or more companies that pricing for all of the necessary items are included in both quotes for an accurate comparison.

How do you charge for labor?
-We charge for our staff by the hour, based on a four hour minimum per staff person. We do our best to estimate the amount of time that our staff will be needed for your event. However, since many variables exist, the final cost is based on the actual time worked. For large full service events, we require an Event Manager to oversee staff and ensure the coordination of a successful event.

What are the Hourly rates for your staff?
-Event Manager @ $30.00 per hour
-On-Site Chef @ $40.00 per hour
-Server @ $25.00 per hour
-Kitchen Staff @ $25.00 per hour

 
Give us a call today to start planning your event!